How to use DropSynco
1. Manage your Stores
Add a Store
1. To add a store, you will need to have an active and valid Shopify or Shopify Partner account.
2. To add a store, go to the section "Connected Stores" of my account.
3. Click on the button "Add a Store" and follow the instructions.
4. Then, you will be redirected to the Shopify website to approve the operation.
5. Once the store has been connected to DropSynco, you will be redirected to our website.
6. If the store isn't visible yet in the section "Connected Stores", please refresh the page.
Remove a Store
1. To remove a store, go to the section "Connected Stores" of my account.
You will see a list of the stores previously associated with the DropSynco application.
2. Use the button "Remove" on the right of the store name to un-link that store from DropSynco Application.
2. App Subscription
Subscribe to a Subscription Plan
1. To subscribe to one of our monthly plan, go to the section "Subscription" of my account.
2. Select a plan in the dropdown list.
3. Click on the button "Update subscription".
4. Confirm your choice by clicking on the "Update" button of the pop-up window.
5. You will be redirected to the Shopify website to complete the operation.
6. Once done, if you don't see the changes on the DropSynco application, please refresh the page.
Update an Existing Subscription
At any time, you can update your subscription plan for a more expensive or a cheaper one.
The process is the same as the one explained in the section above: "Subscribe to a Subscription Plan".
If you update your subscription plan to a cheaper one, the price difference will be credited to your store. This credit will then be deducted from the next month payment.
Cancel an active subscription
1. To cancel your subscription, go to the section "Subscription" of my account.
2. Your current plan should be selected in the dropdown list of plans. If that's not the case, please select your current plan within the list. The plan corresponding to your active subscription will have the mention "Current Plan".
3. Click on the "Cancel Subscription" button and then on the "Cancel" button of the pop-up window to confirm.
3. Manage your Feed Tasks
Create or Update a Feed Task
The create/edit feed task process is made of 5 easy steps:
To create a feed task, click on the button "New Feed Task" of the feed tasks page.
To edit an existing feed task, click on the icon located on the right end of any feed task row of the feed tasks table and select "Edit".
1. Feed Task Details
This first step allows you to choose the store for which the feed task is made.
2. Upload
The DropSynco application currently supports the following file types: JSON, CSV, TXT, XLS(X) and XML.
You have several possibilities to import a product feed: Weblink, Weblink with login, FTP/FTPS, SFTP, Google Drive, Dropbox, OneDrive, Bling, Tiny, Shopify multi-store sync or direct upload.
You can learn more in our product import methods documentation.
3. File Settings
This step will give you different file setting options depending of the type of the file you've uploaded at the previous step.
We recommend you to keep the default settings.
4. Mapping
Mapping is a crucial step of the feed task setup process.
You will need to map Shopify property names with the fields of the file you've previously uploaded.
We recommend you to read the instructions under the icon aside of each field.
5. Feed Task Options
The feed task import options allow you to set up your task with a lot of different advanced settings such as: product upload filters, price rules, upload options, and schedule.
To learn more about feed task import options please read our documentation.
Delete a Feed Task
1. To delete a feed task, go to the feed tasks page.
2. Click on the icon located on the right end of any feed task row of the feed tasks table and select "Delete".
3. Confirm your choice by clicking on the "Delete" button of the pop-up window.
4. If the changes aren't visible, please refresh the page.
5. You can also delete a feed task from the feed task details page. To go to the feed task details page, click on the icon as described above and select "Details".
Feed Task Statuses
Once a feed task has been created, it will have one of the following existing statuses. The feed task status is visible on the feed tasks page and on the individual feed task details pages.
Incomplete:
The feed task is incomplete. An incomplete feed task cannot be executed. Click on the edit button to provide the missing information.
Scheduled:
The feed task has been scheduled to be automatically executed. You can change the execution frequency, or execution date in the "Feed Task Options" tab (last tab) when editing the feed task.
On demand:
The feed task is ready to be executed, but no execution date has been set. You can manually execute the feed task by clicking on the "Run" button. You can also schedule the next execution(s) to a specific date or frequency in the "Feed Task Options" tab (last tab) when editing the feed task.
Inactive:
An inactive feed task won't be executed even if an execution date has been set. This feature allows you to temporary pause scheduled feed tasks without having to edit or delete their schedule. Use the switch control to change the feed task status from active to inactive and vice versa.
4. Feed Task Execution and Shopify Product Upload
Run a Feed Task Manually
If the status of a feed task is "On demand" or "Scheduled" you can run this feed task manually at any time.
When a feed task is run manually, the execution of this feed task (and so the uploading of the products) starts immediately.
There are two ways to run a feed task manually:
1. By using the "Run" buttons of the feed tasks page.
2. By using the "Run" button of a feed task details page.
To access the feed task details page, click on the icon located on the right end of any feed task row of the tasks table and select "Details".
The section "Executions History" of the feed task details page gives you the number of processed and pending products.
Scheduled Feed Task Executions
A feed task can be scheduled to run every week, every month or to be executed once on a specific date.
You can change the schedule of a feed task at any time by editing the feed task.
To edit an existing feed task, click on the icon located on the right end of any feed task row of the feed tasks table and select "Edit".
Scheduling a feed task is the last step of the feed task edition/creation process. You can select a schedule under the section "Schedule" of the "Feed Task Options" tab.
Product Upload
Once a feed task has been successfully executed, you will be able to see the list of products which have and haven't been uploaded to your store.
1. To do so, go to the feed tasks page.
2. Click on the icon located on the right end of any feed task row of the feed tasks table and select "Details".
3. You're now on the feed task details page. Scroll to the section "Executions History" under the headline "Schedule".
The table of the section "Executions History" gives you the number of processed and pending products.
4. Click on the button "View Products" to see the full list of the processed products within the feed task execution.
Use the filters above the product listing to see which ones have been successfully uploaded and which ones have not.
In case a product has failed to be upload, you can learn more by clicking on the red error number of the error column.
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